I am currently unable to share specifics regarding this project becuase it is not public yet.

The challenge? To streamline operations by introducing self-service concepts and tying them back to operations.

I had to approach this portal by first completely understanding how every facet of the business was run, and the process that each person had to take. I completed this through user interviews, and diagramed the flow that the business took.

I then worked through the interaction models of how each user type would enter the system and how tasks were related between each user. I created wireframes in Keynote exploring what would be the best way for customers to request proposals, monitor upcoming and active campaigns, as well as access reporting. All while making those features available to internal sales and operations teams.

Project is currently in the pipeline to be developed in 2012.